Frequently Asked Questions
Everything you need to know about our collection, shipping, and sustainable practices.
How do I determine the right size for my order?
Each product page features a detailed 'Size Guide' with specific measurements. As our silhouettes range from tailored to oversized, we recommend comparing these measurements against a similar garment you already own for the perfect fit.
What is your return policy for online purchases?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request and receive a pre-paid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are your materials ethically sourced and sustainable?
At Our Story, we prioritize slow fashion. 90% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we only partner with factories that guarantee fair wages and safe working conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local duties.